In which step is a customer thanked after their need has been addressed?

The step in which a customer is thanked after their need has been addressed is typically the "Close/Thank" stage. This step is crucial because it provides closure to the interaction and reinforces a positive experience for the customer. Thanking customers shows appreciation for their business and ensures that they feel valued.

In many customer service frameworks, the process includes greeting the customer, understanding their needs, addressing those needs, and finally thanking them as part of the closing process. Delivering service and summarizing are important components, but a direct thank you is most effective at the closing stage, as it leaves the customer with a positive final impression. Acknowledging and thanking them helps build customer loyalty and encourages them to return.