What advantage does familiarity with menu items provide staff?

Familiarity with menu items empowers staff to make informed and personalized recommendations to customers, enhancing the overall dining experience. When staff members know the details of the menu, including the ingredients, flavor profiles, and potential dietary restrictions, they can assist customers in making choices that suit their tastes and preferences. This not only improves customer satisfaction but also fosters a connection between the staff and patrons, reinforcing customer loyalty to the establishment. Knowledgeable staff can also highlight specials or suggest pairings, contributing to increased sales and a more engaged atmosphere. This understanding underscores the significant role that menu familiarity plays in delivering excellent service.