What is the best way to manage employee conflict in the café?

Addressing the issue privately and mediating discussions is the most effective approach to managing employee conflict in the café. This method promotes a calm environment where the concerned employees can express their concerns without fear of judgment from others. Private discussions allow for more honest communication, helping to identify the root cause of the conflict and enabling both parties to work toward a resolution.

Mediation can facilitate understanding by encouraging both sides to listen actively and consider each other's viewpoints. This collaborative approach not only resolves the conflict but also builds stronger relationships among team members, which can enhance overall team dynamics and productivity.

In contrast, discussing the issue publicly could embarrass those involved and escalate the conflict rather than resolve it. Ignoring the conflict might lead to greater issues in the future as unresolved tensions build. Involving upper management immediately could undermine team autonomy and create a reliance on higher authority for conflict resolution, rather than empowering employees to handle issues among themselves.