What is the fifth step of Unparalleled Hospitality?

The fifth step of Unparalleled Hospitality is about making a positive and memorable conclusion to the customer interaction. The correct choice emphasizes the importance of both delivering exceptional service and expressing gratitude to the customer before they leave.

Delivering refers to providing the promised service or product in a manner that exceeds expectations, ensuring the customer feels valued. By pairing this with a thank you, it reinforces the connection made during the service encounter and leaves the customer feeling appreciated and satisfied. This step is crucial as it encourages repeat business and positive word-of-mouth referrals, as customers are more likely to return and recommend a place where they felt both well-served and valued.

The other options do not fully encapsulate this dual concept of service and gratitude, which is essential in creating a lasting positive impression.