What is the importance of leading by example as a Shift Lead?

Leading by example is crucial in any team-oriented environment, including a café, as it establishes a benchmark for behavior and performance that staff members can observe and emulate. When a Shift Lead actively demonstrates the behaviors, work ethic, and attitude expected from the team, it fosters a culture of accountability and excellence. Employees are more likely to feel motivated and inspired to replicate those positive actions, leading to improved teamwork and customer service. This approach not only enhances the work environment but also helps create a sense of unity and shared purpose among team members.

By embodying the values and standards set forth by the business, the Shift Lead can influence the overall atmosphere and operational success of the café.