What is the role of a shift lead during busy hours?

The role of a shift lead during busy hours is primarily to oversee team performance and ensure high customer satisfaction. This involves coordinating the activities of the staff to ensure that operations run smoothly and efficiently. The shift lead acts as a guide and resource for team members, ensuring that everyone is fulfilling their roles and responsibilities effectively.

By focusing on customer satisfaction, the shift lead can help create an environment where customers receive prompt service and enjoy their experience at Tropical Smoothie Cafe. This involves monitoring service speed and quality, addressing any issues that may arise during peak hours, and motivating the team to perform at their best.

The other options emphasize individual priorities or responsibilities that are secondary to the overall success of the team's performance. Prioritizing personal tasks, handling all customer complaints alone, or focusing solely on cleanliness without considering customer service would detract from the collaborative and customer-focused environment necessary during busy periods.