What should a Shift Lead do if a staff member is not performing well?

A Shift Lead should provide feedback and offer support for improvement when a staff member is not performing well. This approach is essential as it fosters a constructive environment where employees can understand the specific areas they need to work on and feel supported in their efforts to improve. By discussing performance issues privately, the Shift Lead can create a safe space for open dialogue, encouraging the staff member to express any challenges they may be facing.

Offering constructive feedback accompanied by actionable suggestions shows that the Shift Lead is invested in the employee’s development, promoting a culture of growth within the team. This method typically leads to better morale, improved performance, and overall workplace harmony, as employees feel valued and capable of making positive changes. It is key to address performance issues directly, rather than allowing them to persist unaddressed, which could negatively impact team dynamics and service quality.