What should a shift lead do if a customer reports an allergy?

When a customer reports an allergy, the most important step a shift lead should take is to confirm the allergy and follow established protocols for safety. This is crucial because allergic reactions can lead to serious health risks, including life-threatening situations. By confirming the allergy, the shift lead ensures that accurate information is documented, and proper precautions can be implemented to prevent cross-contamination and ensure the customer's safety.

Following protocols may involve checking the ingredients of menu items, using dedicated tools or utensils for preparation, and communicating effectively with the kitchen staff to ensure that the customer is not inadvertently exposed to allergens. This proactive approach not only protects the customer but also demonstrates the team's commitment to safety and customer care.

In contrast, the other options would potentially put the customer’s health at risk, as they do not address the seriousness of the situation adequately. Ignoring the report undermines the importance of customer concerns about allergies, offering regular menu options without consideration for the allergy could lead to unintended consequences, and asking the customer to use discretion does not provide the necessary assurance that their safety is a priority.