What should shift leads do if a team member is not performing up to standards?

Providing constructive feedback, offering support, and documenting performance issues is crucial for several reasons. First, feedback helps team members understand the specific areas where they need improvement. A shift lead's role includes not only managing workflow but also fostering the growth and development of each team member. By addressing performance issues directly and supportively, the shift lead can help the team member identify weaknesses and set goals for improvement.

Offering support is also key to ensuring that team members feel valued and encouraged to enhance their skills. It creates an environment where employees are not afraid to ask for help or advice, which can lead to increased morale and productivity. Additionally, documenting performance issues provides a clear record that can be important for future reference, especially if further action is necessary. This documentation is also critical if there are repeated issues, ensuring that there is a basis for any disciplinary actions or evaluations that may follow.

Overall, the approach of providing feedback and support aligns with best practices in leadership and personnel management, cultivating a culture of continuous improvement rather than fostering resentment or stagnation.