Which factors are crucial in determining the speed of service?

Staff training and workflow efficiency are vital in determining the speed of service because these elements directly influence how quickly and effectively team members can perform their tasks. Proper training equips staff with the necessary skills and knowledge to handle high-pressure situations, resolve customer inquiries, and operate equipment efficiently. When employees understand their roles and the processes involved, they can execute them faster, leading to shorter wait times for customers.

Furthermore, efficient workflow design minimizes unnecessary steps during service, streamlining operations. For instance, having a well-organized kitchen and service area can significantly reduce the time it takes to prepare and deliver orders. All these factors together ensure that customers receive their orders promptly, enhancing their overall experience.