Which of the following is not a step involved in Unparalleled Hospitality?

In the context of Unparalleled Hospitality, the core principles revolve around positive and engaging interactions with customers. Each of the steps identified—greet, thank, and deliver—align perfectly with those principles.

Greeting customers is the initial point of contact that sets the tone for their experience, making them feel welcomed and valued. Expressing gratitude through thanking reinforces positive customer emotions and encourages loyalty. The act of delivering not only the products but also exceptional service ensures that customers leave satisfied.

Neglect, however, directly contradicts the essence of Unparalleled Hospitality. It suggests a lack of attention, care, and service, which undermines the goal of providing an enjoyable and memorable customer experience. Thus, neglect is not a recognized step in fostering an environment of warmth and superior service that Unparalleled Hospitality champions.